Exchanges & Returns

We hope you enjoy your order, but there are 14 calendar days from the date of delivery to make a change if there's something wrong.

Please contact us to return (info@blacktogrey.com) no later than 14 calendar days from the date you received the product. Please let us know your reason for returning and your order number.

If .blacktogrey sent a different item in your order or the quality is not adequate, contact us at info@blacktogrey.com. In this case, .blacktogrey will assume sending and return costs.

The customer is responsible for return shipping costs. We are not responsible for any lost or stolen goods incurred during return shipping. Return deliveries with unpaid postage will not be accepted.

The conditions of changing and return are:
1. The article must be in its original condition with all the accessories. It can not have been used or washed, or tampered with.
2. Must contain the original labels.
3. The client pays the return postage. No returns will be accepted to pay ports.
The refund amount will be returned to the same card with which payment has been made within seven days.

The items must be returned to the following address:
.blacktogrey
Carrer Foneria, 15, 08304
Mataró, Barcelona
SPAIN

If you need any further assistance, please email info@blacktogrey.com.