Exchanges & Returns
We hope you enjoy your order! However, if there’s an issue, you have 14 calendar days from the date of delivery to request a return or exchange.
Returns
-
For orders from the US, UK, or Switzerland: Please contact us at returns@blacktogrey.com, and we will provide a return label. A €10 fee for the shipping label will be deducted directly from your refund.
-
For orders from other locations: The customer is responsible for sending the parcel back to the following address. Once we receive the return, we will process your reimbursement.
Return address:
.blacktogrey
C/Foneria, 15
Mataró, 08304
Barcelona, Spain
If .blacktogrey sent the wrong item or if the quality is not up to standard, please contact us at info@blacktogrey.com. In this case, .blacktogrey will cover the cost of both sending and returning the item.
Return Conditions:
-
The item must be in its original condition with all accessories, unused, unwashed, and unaltered.
-
The original tags must still be attached.
-
Return postage is the responsibility of the customer. Returns with unpaid postage will not be accepted.
The refund will be processed to the same payment method used within seven days after we receive the returned item.
For any exchanges or further assistance, please email info@blacktogrey.com.
Please note: All garments from the Archive Sale are final and cannot be returned or exchanged.